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PURCHASING

All the items on our websites are held in stock in our warehouse. If the size you want is not shown, it means we do not have it in stock, but if you are registered you can ask to be notified if it comes back into stock. We keep a close eye on what our customers want and do our best to get garments back in stock as soon as possible.

When you arrive at the checkout, our system passes your order details via a 128bit Secure Sockets Layer (SSL) encrypted secure page, where you complete your order by providing your credit card details. When you type your credit card and CCV number into the page, it is in secure mode. This means that your browser encodes what you type, and the server decodes it. Anyone 'listening' to traffic en route can make no sense of the number. Every trading web site uses the SSL encryption system and you can tell you are in secure mode when a little padlock icon appears at the bottom of the screen.

Your payment will be debited when you place your order online. When you click on the 'submit order details' icon we will immediately contact your bank/card issuer for authorisation to take payment from your account. If your payment is authorised, you will receive an email straight away confirming your order and order details.

If payment is not authorised by your bank or card issuer due to the information you supplied when placing the order not matching that held by the bank or card issuer or for some other reason (which will not be disclosed to us), you will be contacted by email and asked to contact Woodhouse Clothing to see if, and if so, where the information mismatch occurred. If you do not have sufficient funds in your account to cover the transaction you will receive an email telling you this. Please understand that we cannot always provide an explanation for your payment being declined by your bank or card issuer.