TERMS AND CONDITIONS

“Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);

“Invoice” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;

“Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;

“Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;

“Goods” means the goods to be provided by us to you, as described in the Order Form and Invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form, Invoice, the description on the Order Form or Invoice shall be conclusive);

“we/us/our” refers to Woodhouseclothing.com a division of Clothingsites.co.uk Limited, a company incorporated in England and Wales (registered number 4432380) and having its registered office at The Old Dairy, 76 Heyes Lane, Alderley Edge, Cheshire, SK9 7LE; and

“you/yours” refers to you, the person offering to purchase goods from us.

These terms and conditions, together with the Order Form, Invoice and Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

The Agreement is concluded only when we have accepted your order by sending you a Invoice (with the date of conclusion of the Agreement being the date shown on that Invoice).

Availability and Authorisation
All deliveries are subject to stock availability and authorisation of your payment.

Delivery to Alternative Address
In the interests of customer security, your first order must be shipped to the address where your credit/debit card is registered (the billing/statement address).

The only exception we can make to this policy is if payment is made with a card that is subscribed to and uses the 3D Secure System, the payment industry's internet authentication standard.

Signature on Receipt (except Saver Delivery)
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.

UK - Saver, Standard and Saturday Delivery options
Standard Delivery [Next Day]; £4.95 P&P (Saturday Delivery; £7.95 P&P where available)
For all UK orders authorised before 4PM (Monday to Friday except Bank Holidays) we will despatch your order the same day.

Orders to most of the UK mainland are sent by DPD. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail Special Delivery - please see our ordering guide for applicable postcodes. In most cases, you should receive your order on the next working day, except where you've opted for Saturday delivery. Please note that orders received after 4pm Friday (and over the rest of the weekend) are processed on Monday for delivery on Tuesday.

If you are not in to receive and sign for the Goods our carrier will leave a card telling how to contact them to re-arrange delivery.

Saver Delivery [3-5 Days]; £0.99 P&P
For UK orders where the basket value before adjustments is £20 or less, a lower cost slower alternative is available. Where this option is selected your goods will be sent by Royal Mail Second Class Packetpost. Royal Mail aims to deliver Second Class mail within three to five working days after posting, including Saturday. No signature is required for goods sent via this service.

USA, CANADA, JAPAN, AUSTRALIA + NEW ZEALAND - approx 8 working days from authorization; £13.95 P&P
Orders from the United States, Canada, Japan, Australia and New Zealand are sent by air mail once we have bank authorisation (which can take up to 72 hours). Delivery then takes around 8 days from despatch, but please allow up to 15 working days. There is a flat £13.95 charge for this service.

WE ARE CURRENTLY PLEASED TO OFFER COMPLETELY FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £200. DELIVERY CHARGES ON OVERSEAS ORDERS OVER £200 WILL BE REDUCED BY £4.95.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods you have purchased, just return them to us in their original condition and in the original packaging within 14 days and we will issue a full refund for the price of the item(s). This does not include the cost of the original postage and packaging. We will not refund items that have been worn or that have had the tags removed.

This does not affect and is in addition to your statutory rights as a consumer.

Please include the original invoice together with any returned good, having completed the “Reason for Return” section at the foot of the invoice.

Please ensure that you wrap the package securely.
For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £46, unless you take out additional insurance.

Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.

• MasterCard
• Visa
• Amercian Express

• Visa Debit / Delta
• Maestro
• Solo
• Visa Electron

Payment may be made by any of the methods above and will be debited when we dispatch your Goods. The total amount you pay is the same, regardless of the payment method you use.

Credit/Debit card payments will be processed using the services of Sage Pay and Streamline.

We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.

No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

Your privacy and confidence will be respected at all times.

Our system is designed so that sensitive information about orders is never transmitted insecurely. Even we do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology.

Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.

We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter or where you have requested us not to do so.

We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods.

By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

Cookies are small pieces of information that are sent from your browser to our web server.

On this website, cookies are used to keep track of the items you place in your shopping basket.

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you.

Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.

Once we have received your written request and payment of the fee, we will respond to your request within 40 days.

You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.

To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.

No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.

Every provision of this clause 10 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.