Extended Returns - Order now and return up to Monday 8th January 2018
Free UK delivery on all orders

Frequently Asked Questions

The quickest and simplest way to answer any question you have is to use our FAQs listed below.

Using the Woodhouse Clothing Website

Are all items shown on the website in stock?

All items shown on the website are held in stock in our warehouse and the website is updated in near real time. If you place items in your basket or wish list and don’t check out, they may be out of stock later.

What payment methods do you accept?

We accept payment by MasterCard, Visa, Visa Debit, Delta, Maestro, Solo, Visa Electron or American Express. We also accept PayPal. Visit our Payment Information page for further details.

Is your website secure?

Yes. Our website uses 256b encryption and all data captured on the website is encrypted using SSL technology. To check this is working, look out for the padlock sign in your browser.

We continually test our website for vulnerabilities using specialist 3rd parties to help identify and stop any potential issues before they are exploited.

We will never e-mail you and ask for details about your debit or credit card details, or access to your accounts. If you experience this, it may be a phishing attack and you should contact us immediately.

What information do you gather on me when I use your website?

When making a purchase, we gather only the information required to process your order. While browsing our website, we use cookies to help us to improve our website service. A full list of these cookies is shown in our privacy policy.

My Woodhouse Clothing Order

How will you send my order to me?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our delivery information page for complete details.

What does delivery cost?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our delivery information page for complete details.

How long will my order take to arrive?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our delivery information page for complete details.

How do I track my delivery?

Most of our orders can be tracked. You will receive a tracking code when we confirm that your order has been dispatched. Go to our “Track Your Order” page and enter the tracking code to find out about your delivery.

Will I need to sign for my order?

For all orders delivered by DPD, you will need to sign for the order unless you provide DPD with alternative instructions after receiving their SMS notification.

A signature may be required for Royal Mail deliveries depending on the service.

Can I cancel an order after I have made it?

We cannot cancel an order once it has been placed but you are free to return the order within 28 days of receiving it. If in doubt it is best to contact the customer service team to discuss your individual order and the options available.

Can I amend an order after I have made it?

We can’t amend, add or remove items once an order is placed

How do I return an unwanted or faulty item?

We provide a variety of methods for returning UK orders.

For full details please visit our returns information page.

How long do I have to return an order?

You have 14 days to notify us of your intention to return your item and another 14 days to return the item from when you receive your order. However, we understand that at particular times, such as Christmas, you may need a little longer. To help our customers during these periods, we offer an extended returns period.

For full details please visit our returns information page.

How long does it take to process my refund?

We will issue and confirm the refund or exchange (if available) within 4 working days of receiving your return but it may take a further 3 or 4 days for the refund to show in your account (or up to 10 days for some building society accounts).

We'll refund any delivery charges (not returns charges) you've paid if you return an entire order (UK orders only)

My Deer Sir Account

How does the Deer Sir loyalty scheme work?

Signing up to our Deer Sir Loyalty Points Club gives you the chance to earn and collect points on any purchase at Woodhouse. Not only that, we'll give you the heads up on any special offers and promotions ahead of the masses. Whenever you’re ready, we'll turn your points into pounds, which you can then redeem against a future order. The more your spend, the more you earn - we’ve even got some extra special offers for those of you who like to spend that little bit more on your style with us. Read more...

When will I receive my credit?

You'll receive your credit after 14 days.

How do I access my account?

Once you have registered for an account, you can log in here.

I have forgotten my password, can this be reset?

If you can't remember your password you can request a password reset using the password recovery page.

How long do I have to use my loyalty credit?

You have 180 days to use your credits.

3 for 2 Offer

How does 3 for 2 work?

It is simple. Products eligible for the 3 for 2 offer are shown in the 3 for 2 category and on our product listing pages have the 3 for 2 flag on the product image. Add any combination of 3 of these products to your basket and we’ll automatically add a discount to the total cost that is the equivalent of the cheapest product. If you add 4 products, it will apply a discount for the cheapest of the 4 products.

Can I use discount codes with 3 for 2?

No, unless expressly communicated, discount codes can not be used when making a 3 for 2 purchase.

What if I need to return on of the items?

If you return the free item, no refund will be issued. If you return one of the other items, you will be refunded the amount for that product, less the value of the free product at the time you purchased it. For example, if your basket contains an items for £100, £80 and £50, you will not pay for the £50 product. If you then return the £80 product, your refund will be £80, less the £50 for the free product, so the total refund will be £30.

Do I earn Deer Sir points on 3 for 2 transactions?

You will earn Deer Sir on all full price items. The value of credit earned will not include the the credit for the price of the cheapest product in any 3 for 2 transaction.

If you still have a question, please click here to contact us.