Extended Returns - Order now and return up to Monday 8th January 2018
Free UK delivery on all orders

Woodhouse Clothing Returns Information

We realise that when ordering online, sometimes there are reasons why you may need to return your product. Our aim is to make this as painless as possible.

Below, you will find all of the information you should need to return a product to us. Remember though, do not remove tags or dispose of packaging until you are sure you are keeping your order.

How long do I have to return my items after I receive them?

You can return or exchange any goods bought from the Woodhouse Clothing website. You have 14 days of receiving your item to tell us of your intention to return your item. You then have a further 14 days to return the item.

If I buy something as a Christmas present, what is your returns policy?

You can shop with us at Christmas safe in the knowledge that our returns policy has been extended to accommodate orders for Christmas gifts. Any orders placed with us in November and up to 2pm on the 24th December, can be returned up to Monday 8th January 2018. This gives you plenty of time to return gifts for an exchange or refund.

Any purchases made after 2pm on the 24th December will fall under our usual returns policy, whereby you have 14 days to notify us, plus a further 14 days to return your item(s).

How do I return my goods?

Simply fill out the form on the back of your invoice (included with your parcel), then send the parcel to our returns department at:

UK Customers

WOODHOUSE CLOTHING
Returns Department
PO Box 324
MANCHESTER
M22 2DR

International Customers

WOODHOUSE CLOTHING
Returns Department
The Studio
11B Dallimore Road
MANCHESTER
United Kingdom
M23 9NX

If for any reason you do not have your invoice, please include a note with your name and order number, so that we know whom the parcel has come from.

We offer several options for returning your parcels, but the cost of returning the goods to us is your responsibility.

DPD Pickup

Drop your parcel off at any DPD Pickup point.

  • We email you a returns label.
  • Parcels tracked from the store to us.
  • One price. £3.99 taken from your refund
  • Allow 3 to 5 working days for parcel to reach us.
CONTACT US FOR YOUR RETURN LABEL
Collect+

Drop your parcel off at any participating Collect+ store.

  • Online tracking on all parcels.
  • One price. £3.99 taken from your refund
  • Allow 3 to 5 working days for parcel to reach us.
PRINT YOUR COLLECT+ RETURN LABEL
Royal Mail

Drop your parcel off at your local Post Office store.

  • FREE using the label included in your order.
  • Return to over 11,000 local Post Offices.
  • Allow 3 to 5 working days for parcel to reach us.
FIND YOUR NEAREST POST OFFICE

We are unable to process returns using any services, others than those listed above.

We are unable to accept responsibility for returns damaged or lost during their return. Don't forget to keep your postage receipt in case your return gets lost on its way back to us.

What if I want to exchange my goods?

Our exchange procedure is almost the same as for returns.

Simply fill out the form on the back of your invoice, check the box in the section marked 'Exchange Request' and write down the product reference code(s) of the item(s) you would like to exchange your goods for. These can be found on the product pages on the website just after the product name, along with your chosen size.

Product Reference

Exchanges will be processed within 4 working days (Monday - Friday) of receipt of your parcel.

Exchange items are dispatched for free, although you do have to pay the return postage to get your package to us.

If an exchange item you have requested is not in stock we will issue a refund back to your credit card, debit card or PayPal account.

What do I need to include in my return package?

Please include the invoice (attached to the front of the parcel you received) with the goods, or your name and order number, so that we know whom they are from.

When we get the goods back we will issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words:

  • The tags have not been removed
  • The garment has not been worn or damaged
  • The packaging is returned

Please do not apply tape or write on shoe boxes. The packaging is part of the product being sold and needs to be in a re-saleable condition.

[INTERNATIONAL ONLY] How do I return my items if I'm an international customer?

If you are an International Customer wishing to return an order, please contact us for the International Returns Address

[UK ONLY] How do I return my items using DPD Pickup Returns?

DPD Pickup is a simple service that allows you to return your order by dropping off at a local collection point.

If you want to return your order using this service, please call or email us and we'll send an email to you with a returns label for you to print at home. The label has everything needed to return the parcel safely to us and for you added convenience, the label even shows a list of your nearest locations where you can drop off your parcel. With over 2500 local shops throughout Britain, there will usually be a drop off location close to you.

Your item will then be returned to us for processing within 3 to 5 working days and all this for just £3.99.

There is nothing to pay upfront. £3.99 will be deducted from your refund. Where you are requesting an exchange, we will charge your original method of payment upon receiving your items back. Visit www.dpd.co.uk/pickuplocator to find your nearest Pickup shop and drop off your parcel, you'll be given a receipt so you can track it. If you share your mobile number with us, we'll text you when your parcel is returned - just add it in store when prompted.

[UK ONLY] How do I return my items using Collect+?

Collect+ is a convenient service that allows you to drop the item you wish to return to any Collect+ stores.

Click here to find your nearest Collect + location.

Simply complete the returns section (found on the reverse of your invoice), securely wrap your item and put the Collect+ returns label on to the front of your package.

Click here to print your Collect+ Return Label

Then visit one of the Collect+ stores, drop your item and collect your receipt. You can track your return from the Collect+ website.

Your item will then be returned to us for processing within 3 to 5 working days and all this for just £3.99.

There is nothing to pay upfront. £3.99 will be deducted from your refund. Where you are requesting an exchange, we will charge your original method of payment upon receiving your items back.

[UK ONLY] How do I return my items using Royal Mail/standard post?

Simply fill out the label included in your order, pop in to your local branch and send the parcel (making sure to include the filled out invoice form) to our returns department at the address below.

WOODHOUSE CLOTHING
Returns Department
PO Box 324
MANCHESTER
M22 2DR

How long will it take to receive a refund?

We will issue and confirm the refund within 4 working days or receiving your return but it may take a further 3 or 4 days for the refund to show in your account (or up to 10 days for some building society accounts).

We'll refund any delivery charges (not returns charges) you've paid if you return an entire order (UK orders only)

Are there any restrictions on returning special offers?

If an item bought under a Special Offer or Promotional Incentive is subsequently returned, the Special Offer may no longer apply, and the refund may be adjusted accordingly.

We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.

If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made.

If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.